Answers to Frequently Asked Questions
| Q) |
Can I buy my Starrett tools or parts from you directly? |
| A) |
Parts up to $50.00 list and repairs can be handled directly, payable
by credit card. Contact sales/customer service. All other Starrett products
must be purchased through authorized Starrett distributors. |
| Q) |
I need replacement parts for my Starrett tools. Where can I purchase
them? |
| A) |
You can purchase replacement parts from your local authorized Starrett
distributor, authorized repair center or direct from Starrett up to $50.00
list. Contact our customer service center at 978-249-3551 for distributor
information. |
| Q) |
I have an older Starrett tool. How much is it worth? |
| A) |
There is no pre-established value on older Starrett tools. Many factors
can affect the value of an older tool; age, model, condition, etc. Thus,
estimating value can be very subjective. A tool/antique collector may be
able to offer you suggestions. |
| Q) |
What is the guarantee on a Starrett tool? |
| A) |
Starrett will warranty the tool against defects in materials and workmanship
for one year from date of purchase. If upon inspection it is determined
that the tool has been abused or misused the warranty will be void. Please
contact us. |
| Q) |
Can I order Starrett tools with certification for my "ISO" program? |
| A) |
Click here Standard Letters of Certification
(SLC) and Calibration Services to get more information. |
| Q) |
We have various Starrett tools that have certifications. How often
do they need to be updated or re-certified? |
| A) |
There is no specific timetable for re-calibration of tools. There are
many factors that should be taken into consideration when a tool needs
to be re-calibrated. Amount of use, environment and care of tool, etc.
must be considered. It is up to each company or individual to decide how
often a tool needs to be re-certified. You may also want to reference two
articles on our web site (see Technical Info) Versatile Micrometer is
a Measuring Standby and Precision Measuring with Calipers where
the subject of care is briefly addressed. |
| Q) |
I have a Starrett tool that needs repair, where do I send it and
what will be the cost? |
| A) |
You can send your Starrett tool to our Factory Repair Department, 165
Crescent Street, Athol, MA 01331 for evaluation. With all accuracies and
workmanship 100% inspected, you can be sure that our high quality products
will live up to even your toughest requirements. However, if Starrett tools
are broken or worn, we will gladly prepare a quotation for you in a timely
manner and will proceed with repairs upon your written approval (if desired)
before any work is performed.
Our service representatives will oversee your request from your initial
letter/tool shipment through to your repaired and returned product.
Starrett will perform repairs and service worldwide. In addition, service
related matters and/or other inquiries can be forwarded to your nearest
distributor or Starrett branch location. Fast, dependable repairs and service
are available through strategic manufacturing locations. Send your inquiries
as follows:
Tools that need repairs should be sent with a written request to: Either
your Starrett Distributor or the Starrett Repair Department, 165 Crescent
Street, Athol, MA 01331-1915, USA, or the nearest location by product class
as listed below. |
| Q) |
If I have an invention or an idea, how do I go about presenting
it to Starrett? |
| A) |
We are always interested in developments related to our line. Our policy
for reviewing ideas or inventions from the outside is very informal in
that we do not require any contracts or agreements between the inventor
and ourselves for an initial study.
We ask that all drawings and a complete written description be submitted
to the Director of Research and Develpment, 121 Crescent Street, Athol,
MA 01331-1915, USA. Be sure to include all the pertinent points concerning
the construction of the idea and the features it possesses over the present
methods now employed.
We understand the reluctance of inventors to submit descriptive material
pertaining to inventions without some sort of protection. Therefore, we
recommend the inventor take the necessary steps to safeguard their idea.
There are many ways of achieving this short of actually acquiring a patent.
One simple and inexpensive way is to have the material to be submitted
notarized and witnessed that it is coming to us for our consideration |
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USA, Mexico
All Tools, Indicators and Gages
-
121 Crescent Street, Athol, MA 01331 USA (Main Factory/Headquarters)
Gage Blocks, Gage Block Calibration
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24500 Detroit Road, Cleveland, OH 44145 US
Granite Surface Plates, Coordinate Measuring Machines, Optical Measuring
Projectors
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1372 Boggs Drive, Mount Airy, NC 27030 USA (Call or write for shipping
or service arrangements for these products)
Measuring Tapes, Chalk Lines, Wood Rules
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6555 Fain Street, Charleston, SC 29406 USA
Canada
All Tools, Indicators and Gages
-
1244 Kamato Road, Mississauga, Ontario L4W 1Y1 Canada
South and Central America
All Products
-
Caixa Postal 171, 13300-000 Itu, S.P. Brazil
Europe, Asia, Australia, Africa
All Products
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Jedburgh TD8 6LR, Scotland
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